Services
Support for every part of your practice
Four specialist services, one joined-up team. Start with what you need most and add the rest whenever you are ready.
01
Medical secretarial
A dedicated secretary who learns how you like things done. We type your dictation quickly and accurately, keep your clinics and theatre lists in order, and give your patients a warm, professional first point of contact.
Ideal for consultants, surgeons and private GPs who need a reliable secretary without the overheads of employing one.
Ask about medical secretarialWhat is included
- Digital dictation and audio typing
- Clinic letters, reports and referrals
- Diary, clinic and theatre list management
- Patient calls, emails and enquiries
- Holiday and sickness cover
02
Billing & fee collection
We raise invoices promptly and correctly, reconcile what comes in and follow up on what does not. You get a clear picture of your income each month and far fewer surprises.
Ideal for practitioners who are owed more than they should be, or who simply never want to think about invoices again.
Ask about billing & fee collectionWhat is included
- Insurer and self-pay invoicing
- Pre-authorisation and shortfall queries
- Payment reconciliation
- Chasing unpaid and aged invoices
- Monthly income summaries
03
Business support
Whether you are going independent for the first time or have run a practice for years, we take on the admin that keeps a business compliant and organised, and tidy up the bits that have been on your list for months.
Ideal for clinicians starting out in private practice and growing clinics that have outgrown doing everything themselves.
Ask about business supportWhat is included
- New private practice set-up
- Insurer and hospital registrations
- Policies, templates and compliance paperwork
- Supplier and contract management
- Liaison with your accountant or bookkeeper
04
Design & promotion
Patients judge a practice before they meet you. We design brand identities, websites, leaflets and stationery that feel calm, professional and unmistakably yours. Then we help you get seen: social media, online listings and referrer updates that keep your practice visible without taking up your evenings.
Ideal for new practices that need a professional look from day one, and established ones ready to be seen by more of the right patients.
Ask about design & promotionWhat is included
Design
- Logos and brand identity
- Websites and landing pages
- Patient information leaflets
- Letterheads and document templates
Practice promotion
- Social media set-up and regular posting
- Post graphics and a monthly content plan
- Google Business Profile and directory listings
- Newsletters for referring GPs and colleagues
- Launches for new clinics, services or locations
Written with healthcare advertising guidance in mind, and always signed off by you before anything goes out.
Can you work with the systems we already use?
Usually, yes. We are used to working inside practice management, dictation and accounting systems, and we will agree secure access with you before we start.
How do you keep patient information safe?
We work to UK data protection law, use secure, access-controlled tools and sign a data processing agreement with every client. We are happy to talk through the detail on a call.
Is there a minimum contract?
We keep things flexible. Most clients start with a monthly arrangement that can grow or shrink with their workload.
Can you just cover holidays or busy periods?
Yes. Short-term cover for annual leave, sickness or a backlog of typing is one of the most common ways clients start working with us.
Can you run our social media?
Yes, as part of Design & promotion. We plan, design and schedule posts that suit a healthcare audience, and nothing is published without your approval.
Do I have to use all four services?
Not at all. Pick the one you need now; it is easy to add more later, and they all connect through the same team.
Not sure where to start?
Most practices begin with one service. Tell us what is taking up your time and we will suggest the simplest place to begin.